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Terms and Conditions (T&Cs)
GENERAL INFORMATION
MOHUVIRA is a limited liability company (SARL), registered with the Nosy Be Trade and Companies Register under number 2021 B 00016, with tax identification number 3005473313 and STAT number 55101712021010127. Its registered office is located at the property known as “Mpanjaka Baie V”, Title 4386-BO, Ambatoloaka.
MOHUVIRA publishes and operates the website https://www.mpanjakaoceanview.com (the “Website”), which is dedicated to presenting the Hotel and enabling online reservations.
For any enquiries, please contact us at: +261 38 02 02 027
1. INTRODUCTION
These Terms and Conditions (the “T&Cs”) set out the terms governing access to and use of the reservation services offered on the website MpanjakaOceanView.com (the “Website”). They define the conditions under which Mpanjaka Ocean View makes the Services described on the Website available to Customers, in particular accommodation reservation services.
Before making any reservation via the Website, the Customer acknowledges that they are acting for strictly personal purposes and not for any commercial or professional activity. The Customer further declares that they have the legal capacity required to enter into these T&Cs.
The Customer is invited to read these T&Cs carefully. Acceptance of these T&Cs is mandatory prior to making any reservation via the Website.
The Customer is also invited to review the specific terms and conditions applicable to each offer, in particular those set out in the price list or in the information relating to the Services, which may vary depending on the selected Service or accommodation.
Mpanjaka Ocean View reserves the right to amend, supplement or update, at any time, all or part of these T&Cs. The applicable version shall be the one in force on the date the reservation is made by the Customer. Updated T&Cs shall be published on the Website together with their effective date. The Customer is encouraged to consult this page regularly to remain informed of any changes.
These T&Cs are accessible at any time on the Website and shall prevail, where applicable, over any other version or any conflicting document. Unless proven otherwise, the data recorded in Mpanjaka Ocean View’s computer systems shall constitute proof of transactions carried out with the Customer.
The Customer remains responsible, where applicable, for all technical means required to access the Website (equipment, internet connection, etc.). The selection of a Service and the making of a reservation are the sole responsibility of the Customer.
These T&Cs apply to the exclusion of all other terms and conditions, in particular those applicable through other distribution channels for the Services.
By confirming an online reservation, in particular by ticking the acceptance box provided for this purpose, the Customer acknowledges that they have read these T&Cs and accept them without restriction or reservation.
2. PURPOSE — SERVICES
Mpanjaka Ocean View offers, via the Website, accommodation reservation services as well as, where applicable, additional services related to the stay.
The Website enables the Customer to make a reservation at the Hotel Mpanjaka Ocean View.
During the reservation process (as described in Article 3), the Customer is informed of the essential elements relating to the selected offer, in particular: the main characteristics of the accommodation, availability, price, available options, payment terms, as well as the specific conditions applicable to the selected rate (cancellation conditions, arrival and departure times, etc.).
It is specified that certain offers, options or Services may vary depending on the selected rate and are brought to the Customer’s attention during the reservation process on the Website.
In accordance with the applicable regulations, the Customer may be required, upon arrival at the Hotel, to complete a registration form. For this purpose, the Customer must present a valid form of identification in order to verify the required information.
Upon arrival, the Customer must verify the accuracy of the information provided on the registration form, correct it if necessary, and sign it.
In the event that the Customer refuses to complete and/or sign the registration form, the Customer acknowledges having been informed that the Hotel may refuse to provide the reserved accommodation, including in the event of prepayment, without any refund being due.
3. RESERVATION PROCEDURES
3.1 Online Reservation
The Customer may make a reservation for themselves and/or on behalf of one or more other persons. For any specific requests (e.g. meetings, seminars, etc.), the Customer is invited to contact the Hotel by email.
The reservation is considered initiated when the Customer clicks on the confirmation button (“Finalise booking”, “Confirm”, or any equivalent wording). Where the selected rate requires prepayment, the reservation shall only be deemed definitively confirmed once payment has been validated.
The Customer is solely responsible for the selection of the Services and their suitability for their needs. The Hotel shall not be held liable in the event of an error in selection (dates, number of persons, room type, options, etc.).
In order to make a reservation for one or more rooms, the Customer must, in particular:
• specify the arrival date, the length of stay and/or the departure date;
• specify the number of persons included in the reservation;
• select the room(s), taking into account the maximum capacity of each room;
• provide their personal details and, where applicable, their payment details;
• confirm the reservation in accordance with the procedure set out on the Website.
The Customer undertakes to provide accurate, complete and up-to-date information. In particular, it is the Customer’s responsibility to verify the accuracy of the email address provided, which is required for the transmission of confirmations and information relating to the stay.
Unless otherwise specified at the time of reservation, the online reservation may require full payment of the total price of the stay upon completion of the reservation process, depending on the selected rate.
The reservation shall be considered confirmed once the Hotel has sent a confirmation email to the address provided by the Customer.
Where applicable, a reminder and/or confirmation email may be sent prior to the arrival date, in accordance with the conditions specified at the time of reservation (payment, guarantee, cancellation conditions, etc.).
3.2 Proof of Identity and Arrival Formalities
In accordance with applicable regulations, the Customer and/or any persons included in the reservation may be required to present valid identification upon arrival. Any person, whether of Malagasy or foreign nationality, may also be required to complete an individual registration form in accordance with local legal requirements.
Any refusal to comply with these formalities may, depending on the circumstances, result in the cancellation of the reservation at the Customer’s expense, without any refund or compensation.
3.3 Reservations via Third-Party Platforms
Mpanjaka Ocean View may offer its rooms through partner platforms (online travel agencies, distribution websites, mobile applications, etc.), enabling Customers to search for, select and reserve a stay.
In such cases, the reservation is made via the partner’s website and/or application, in accordance with their own reservation procedures. The applicable terms and conditions, rates, payment terms and cancellation conditions are those of the partner and can be consulted directly on their platform.
4. PRICES — PAYMENT TERMS
4.1 Rates
4.1.1 For accommodation Services, the rates displayed on the Website are indicated per room and include breakfast, for the number of persons specified by the Customer and for the selected dates. The prices relating to the Services are communicated to the Customer before, during and after the reservation.
4.1.2 Upon confirmation of the reservation, the total amount is indicated to the Customer in euros (EUR), inclusive of all taxes.
An equivalent amount in Malagasy ariary (MGA) or in any other currency may be displayed for information purposes only and shall not be contractually binding.
The price is guaranteed only for the period specified on the Website.
Rates take into account the taxes applicable on the date of the reservation. Any change in applicable taxes (in particular VAT) or the introduction of new statutory or regulatory taxes imposed by the competent authorities may be automatically reflected in the price charged.
4.1.3 Unless otherwise specified at the time of reservation, optional Services (including half-board) not selected at the time of reservation are not included in the price.
4.1.4 Unless otherwise specified during the reservation process, the price may include applicable taxes and charges, in particular the tourist tax and, where applicable, certain currency exchange charges.
4.1.5 Certain promotional offers may be available exclusively on the Website and are not necessarily available at the Hotel reception.
4.2 Payment Terms
4.2.1 Payment may be made online by credit card (VISA, MasterCard, UnionPay, American Express) depending on the payment methods available on the Website at the time of the reservation.
The Customer shall enter their payment details in the space provided for this purpose via a secure module (SSL encryption or equivalent technology), specifying in particular the card number, expiry date and security code.
4.2.2 Optional Services not paid for at the time of the online reservation, as well as any additional consumption or Services during the stay, must be paid by the Customer at reception, in accordance with the conditions communicated on site (upon arrival, during the stay or upon departure).
4.2.3 If payment is not received within the specified time limit, the reservation may be automatically cancelled.
4.3 No-Show
In the event that the Customer fails to arrive on the first day of the stay, the reservation may be cancelled and the accommodation made available for sale again.
Unless specific conditions more favourable to the Customer apply, any sums already paid in respect of the reservation shall be retained by the Hotel, without any refund or compensation.
4.4 General Provisions — Payment
To ensure the security of payments, Mpanjaka Ocean View may use partner payment service providers (see clause 4.2.1). The card or payment method used may be subject to validity checks and may be declined for various reasons (card blocked or suspended, spending limit reached, input error, suspected fraud, etc.). In the event of a refusal or difficulty, the Customer is advised to contact their bank and/or the Hotel in order to complete the reservation.
The payment methods displayed on the Website’s payment page may be modified at any time.
For fraud prevention purposes, the Hotel may request that the Customer, when making a payment on site, present the bank card used for the reservation (or provided as a guarantee), together with a valid form of identification.
An electronic invoice may be sent to the email address provided by the Customer. A paper invoice may be issued upon request.
4.5 Advance Payment (Prepayment)
Prepayment refers to any payment made by the Customer at the time of the reservation. Once the reservation has been confirmed, a confirmation email shall be sent.
The amount debited corresponds to the total amount displayed at the time of the reservation, including applicable taxes. As bank processing may take some time, the reservation may be cancelled if payment has not been effectively confirmed or debited within this period.
Any reservation for which payment has not been received within the specified time limit may be cancelled. In such case, the Customer will be required to make a new reservation, subject to availability and the applicable terms and conditions.
5. CANCELLATION
In accordance with the regulations applicable to accommodation services, the Customer is informed that they have no right of withdrawal after payment.
In the event of cancellation, a cancellation fee equal to 100% of the total amount of the Reservation shall apply.
All cancellation requests must be made in writing, by email, quoting the reservation number.
The Customer is strongly advised to take out cancellation insurance with their insurance provider.
6. CHANGES
Any modification of the stay dates may be considered, subject to availability, and in accordance with the following conditions:
• Up to 30 days before the arrival date: 125,000 Ariary / €25 change fee per booking
• From 29 days before the arrival date: 30 per cent of the total booking amount will be charged.
7. CHECK-IN / CHECK-OUT
The room shall be made available to the Customer from 3:00 pm on the day of arrival.
The Customer undertakes to vacate the room by 11:00 am on the day of departure. Failure to do so may result in the charging of an additional night.
8. CUSTOMER’S OBLIGATIONS
8.1 Information Provided by the Customer
The Customer remains solely responsible for the selection of the Services reserved via the Website and for ensuring that they meet their needs. The Customer is also responsible for the accuracy of the information provided at the time of the reservation. Mpanjaka Ocean View shall not be held liable in the event of inaccurate, incomplete, misleading or fraudulent information.
The Customer is solely responsible for the use of their account and for any reservations made, whether in their own name or on behalf of third parties. Unless there is evidence of fraudulent use not resulting from any fault or negligence on their part, the Customer shall bear the consequences of any reservations made using their login details. The Customer undertakes to inform Mpanjaka Ocean View immediately of any unauthorised use of their email address and/or account.
8.2 Use of the Website
The Customer undertakes to use the Website and the Services in accordance with these T&Cs and applicable regulations. In the event of a breach, the Customer may be held liable for any damage caused to Mpanjaka Ocean View and/or third parties.
The Customer undertakes, where applicable, to indemnify Mpanjaka Ocean View against any claim, action or recourse arising therefrom, and to compensate the Hotel for any associated costs, losses and damages.
8.3 Rules of Stay
By confirming a reservation, the Customer undertakes to pay the price and to comply with the specific conditions associated with the selected rate. Any reservation and/or payment that is irregular, incomplete, invalid or fraudulent and attributable to the Customer may result in the cancellation of the reservation at the Customer’s expense, without prejudice to any legal action that Mpanjaka Ocean View may take.
The Customer undertakes to behave in a respectful manner and not to disrupt the proper operation of the Hotel. In particular, the Customer shall refrain from:
• inviting or accommodating any person whose behaviour could cause harm to the Hotel, its guests or its staff;
• bringing food or beverages from outside into the Hotel (rooms and communal areas), unless prior authorisation has been obtained from Mpanjaka Ocean View;
• smoking within the Hotel, including in the rooms, as the Hotel is non-smoking. Designated outdoor areas may be provided for this purpose.
Any behaviour contrary to the internal rules, safety and hygiene regulations, public decency and/or public order may lead Mpanjaka Ocean View to request that the Customer leave the Hotel, without any compensation or refund if the stay has already been paid for.
In the event of outstanding amounts, the Customer must settle all sums due prior to departure.
8.4 Damage and Deterioration
The Customer shall be liable for any damage caused by them, whether directly or indirectly, as well as for any damage caused by persons under their responsibility.
The Customer shall bear all costs arising from such damage and/or from any failure to comply with the applicable rules, without being entitled to any compensation or refund.
8.5 Charging for Damage
Any damage caused to the room or to the communal areas may be charged to the Customer on the basis of repair or replacement with an equivalent item, including, where applicable, cleaning costs and any loss of use of the room. This list is not exhaustive.
9. INTERNET ACCESS
9.1 Terms of use for Wi-Fi
The Hotel provides the Customer with free Wi-Fi access to the Internet. The Customer undertakes to use the IT resources and network provided in a lawful manner, in compliance with applicable laws and regulations, and with due respect for the rights of third parties, including intellectual property rights (such as copyright).
The Customer remains solely responsible for their use of the Internet connection and for any consequences that may arise therefrom.
The Customer further undertakes to comply with all security measures applicable to the Internet access service and to refrain from any action likely to impair the proper functioning of the network, the effectiveness of the security measures, or the integrity of the Hotel’s systems and equipment, including, without limitation, any attempted intrusion, illegal downloading, dissemination of prohibited content, or misuse of bandwidth.
9.2 Service availability — limitation of liability
The Customer acknowledges that the quality of the Internet connection (including speed and latency), as well as the availability of the service, may depend on technical factors beyond the control of the Hotel, including, without limitation, the provider’s network, weather conditions, maintenance operations, outages, or network congestion.
Accordingly, the Hotel shall not be held liable for any interruption, malfunction, or limitation in access to the Internet service, nor for any consequences that may result therefrom for the Customer.
9.3 Coverage area
Unless otherwise stated on the Website or at the time of the Reservation, Wi-Fi access is available throughout the Hotel, including in the rooms.
10. ‘ADULTS ONLY’ POLICY (16+)
The Hotel is reserved exclusively for Customers aged 16 and over. This policy applies to the entire Hotel and to all its facilities.
The specific conditions applicable to the accommodation of Customers aged 16 to 17 are set out in Article 11 below.
11. MINORS
11.1 Access conditions
Customers under the age of 16 are not permitted at the Hotel and do not have access to the restaurant “Les Alizés” or the bar “Le Mirador”.
Customers aged 16 to 17 may only stay at the Hotel provided that they are accompanied by an adult and are able to present a valid identity document.
Where the accompanying adult is not the minor’s legal guardian, the Hotel reserves the right to require the presentation of parental consent, as well as any additional supporting documentation deemed necessary.
Failure to present the required documents shall entitle the Hotel to refuse access, check-in, or accommodation, without the Customer being entitled to any refund, indemnity, or compensation.
11.2 Supervision and responsibility
Customers aged 16 to 17 shall remain, throughout their stay at the Hotel, under the exclusive supervision and full responsibility of their legal guardian and/or accompanying adult.
The Hotel does not provide any specific supervision service for minors, nor does it employ lifeguards for the swimming areas. Consequently, access to and use of all facilities, including, without limitation, the swimming pools and their surroundings, shall remain under the sole responsibility of the accompanying adult and/or the legal guardian.
The Hotel shall not be held liable for any incident, accident, personal injury, or damage to property suffered by a minor, unless it is demonstrated that the Hotel is at fault.
12. ACCESSIBILITY OF THE HOTEL
Due to its architectural layout and topography, the Hotel features numerous steps and changes in level.
Consequently, the Hotel is not suitable for persons with reduced mobility or for persons who experience difficulties in walking.
The Customer acknowledges having been informed of these characteristics prior to making a Reservation and declares that they are aware of the access limitations of the Hotel.
No claims, requests for cancellation, or refunds shall be accepted on these grounds.
Should the Customer nevertheless choose to stay at the Hotel, the Hotel shall not be held liable for any incident, fall, or damage resulting from mobility or movement difficulties.
However, the Hotel may be held liable in the event of proven negligence, including, without limitation, in cases of a manifest lack of maintenance or safety.
13. PETS
Pets are not permitted at the Hotel. By way of exception, guide dogs and assistance dogs are permitted, in accordance with applicable laws and regulations.
In the event of non-compliance with this rule, the Hotel reserves the right to refuse access and/or to terminate the Customer’s stay, without refund where payment has already been made.
Any damage or additional costs resulting from the presence of an animal, including, without limitation, cleaning, repairs, replacement, or temporary unavailability of a room, may be charged to the Customer.
14. LIABILITY OF THE HOTEL
14.1 Obligation and Website availability
The Hotel is subject to an obligation of means. The Hotel undertakes to make the Website and the Services available in accordance with these General Terms and Conditions, exercising due diligence and using reasonable means to remedy, to the extent possible, any malfunction brought to its attention.
However, the Hotel may, without prior notice, temporarily suspend access to the Website, in particular for maintenance, updates, or technical constraints, without being held liable.
The Customer acknowledges and accepts that the Hotel shall not be held liable for any difficulties, limitations, or damage arising from the use of the Internet, including, without limitation, in the event of equipment failure, communication line failure, or network malfunctions affecting access to the Website and/or the Reservation of the Services.
14.2 Third-party content and illustrative materials
The Website may contain hyperlinks to third-party websites. The Hotel has no control over such websites and shall not accept any liability for access thereto, their content, or the services offered thereon.
The photographs and images presented on the Website and/or in any communication material are provided for illustrative purposes only and are not contractually binding. Although the Hotel endeavours to ensure that they are as accurate as possible, differences may exist, in particular due to refurbishments, renovations, or changes to furnishings. The Customer shall not be entitled to make any claim in this respect.
14.3 External activities
Information relating to tourist, sporting, or leisure activities in the vicinity of the Hotel is provided for guidance only, based in particular on information supplied by third-party organisations. The Hotel shall not be held liable if any such activities are modified, suspended, unavailable, or cancelled during the stay.
14.4 Use of facilities
Access to and use of the Hotel’s facilities, including, without limitation, the swimming pools and fitness area, shall be at the Customer’s own risk and initiative. No supervision, monitoring, or coaching services are provided, unless expressly stated otherwise. The Customer undertakes to comply with all safety and usage instructions displayed and/or communicated by the Hotel.
14.5 Limitation of liability
The Hotel shall not be held liable for any personal injury or damage to property resulting from improper use of the facilities, failure to comply with instructions, or reckless behaviour. This limitation shall not apply in the event of proven negligence on the part of the Hotel.
15. FORCE MAJEURE — RELOCATION
Neither party shall be held liable to the other in the event of total or partial non-performance of its obligations resulting from an event of force majeure. The occurrence of a force majeure event shall suspend the performance of the parties’ obligations for the duration of such event. Each party shall bear the costs incumbent upon it as a result of the occurrence of such an event.
Events commonly recognised as constituting force majeure under applicable case law shall be deemed to constitute force majeure. If a force majeure event continues for more than thirty (30) days from the date of its occurrence, these General Terms and Conditions may be terminated by either party, without either party being entitled to claim any damages.
In the event of force majeure, the Hotel may be required to adapt, reduce, or suspend, in whole or in part, certain Services, whether relating to accommodation or optional Services. Services not provided shall not be invoiced, and the Customer shall not be entitled to any additional compensation in this respect.
In the event of an exceptional inability to make the reserved room available or to provide the Services, the Hotel shall use its best endeavours to offer alternative accommodation, in whole or in part, in an establishment of a similar category and price range, subject to the Customer’s prior agreement. Reasonable costs directly related to the transfer and alternative accommodation, where applicable, shall be borne by the Hotel.
16. CONTACT — CUSTOMER SERVICE — COMPLAINTS
16.1 Contact
The Hotel team is available to assist the Customer with the Reservation of Services available on the Website. The Customer may contact the Hotel by telephone, 24 hours a day, 7 days a week, using the contact details provided on the Website.
16.2 Contact regarding Reservations
For any queries relating to a Service reserved via the Website, the Customer is invited to contact the Hotel using the contact details provided in the Reservation confirmation email sent to the Customer.
16.3 Complaints
For any comments and/or complaints relating to the Reservation of a Service on the Website, the Customer may contact customer service electronically via the “Contact” section of the Website and/or at the email address provided in the Reservation confirmation.
In order to facilitate the processing of requests, it is recommended that complaints be submitted in writing within eight (8) days from the date on which the Service was provided, specifying all relevant details, including, without limitation, the Customer’s name, dates of stay, Reservation number, a description of the facts, and any supporting documentation.
16.4 Conduct
In all communications with customer service, the Customer undertakes to behave in a courteous and respectful manner. Any abusive, defamatory, threatening, or manifestly malicious comments or behaviour towards the Hotel, its representatives, employees, or staff may result in the Hotel taking any appropriate measures, without prejudice to any legal action it may take.
17. PERSONAL DATA
The Hotel implements appropriate technical and organisational measures to ensure the confidentiality, integrity, and security of personal data provided by the Customer, in accordance with applicable laws and regulations.
In connection with the use of the Website and, in particular, when a Reservation request is made, the Hotel is required to collect and process personal data for the purposes of managing Reservations, customer relations, invoicing, and the handling of enquiries and complaints. The terms and conditions governing such processing are set out in the Privacy Policy available on the Website.
On data collection forms, mandatory fields are clearly identified. Where the required data is not provided, the Hotel may be unable to process the Customer’s request, register the Reservation, provide the Services, or respond to certain enquiries.
The data collected may be shared, to the extent necessary, with the Hotel, its service providers and subcontractors (including, without limitation, payment service providers), as well as with partners involved in the provision of the Services. Where necessary for the performance of the Reservation, certain data may be transferred to countries that do not offer an equivalent level of protection, subject to the implementation of appropriate safeguards.
In order to secure payments and prevent fraud, the Hotel may implement risk analysis measures. In the event of an anomaly or suspected fraud, verification measures may be applied, including, without limitation, requests for additional information, the use of an alternative payment method, or refusal of payment. Any fraudulent use of a payment method may result in enhanced checks or restrictions on subsequent transactions, without prejudice to any legal action that may be taken.
The Customer has, at all times, the rights provided for under applicable laws and regulations, including, without limitation, the rights of access, rectification, erasure, objection, restriction, and, where applicable, data portability. The procedures for exercising these rights are set out in the Privacy Policy.
The Website may also use cookies and similar technologies, in accordance with applicable legislation. A cookie is a file that may be stored on the Customer’s device in order to facilitate navigation, measure website traffic, or improve the user experience. The Customer may configure their browser to refuse all or part of such cookies; however, certain features of the Website may no longer be accessible or function properly if cookies are disabled.
18. INTELLECTUAL PROPERTY
All content available on the Website, including, without limitation, text, descriptions, graphic design, logos, trademarks, images, photographs, videos, graphics, layouts, audio elements, and any other content, is protected by applicable intellectual property laws, including copyright, trademark, and, where applicable, patent laws.
Such elements are the exclusive property of the Hotel and/or its partners or rights holders. As such, any reproduction, representation, distribution, adaptation, translation, extraction, or use, in whole or in part, on any medium whatsoever, is strictly prohibited without the prior express written authorisation of the Hotel.
It is also prohibited to collect, extract, and/or exploit any information available on the Website for commercial purposes, in particular by automated means, without the prior consent of the Hotel.
19. MISCELLANEOUS PROVISIONS
19.1 Formation of the contract
The provision of payment details, where required, and the acceptance of these General Terms and Conditions and the Special Terms and Conditions by electronic means shall constitute a distance contract between the parties. These elements shall serve as evidence, between the parties, of the Reservation of the Services and of the amounts payable in respect thereof.
19.2 Entire agreement
These General Terms and Conditions, together with the Special Terms and Conditions applicable to the selected rate, shall constitute the entire agreement between the parties. No condition put forward by the Customer may be added to or incorporated therein, unless expressly accepted in writing by the Hotel. In the event of any conflict between the General Terms and Conditions and the Special Terms and Conditions, the latter shall prevail in respect of the relevant obligation.
19.3 Severability
If any provision of these General Terms and Conditions is declared null and void, invalid, or unenforceable by virtue of any law, regulation, or final decision of a competent court, the remaining provisions shall remain in full force and effect.
19.4 Governing language
The authentic language of these General Terms and Conditions is French. In the event of a translation into one or more foreign languages, only the French version shall prevail in the event of any discrepancy, dispute, difficulty of interpretation or enforcement, and more generally in the context of relations between the parties.
19.5 Assignment
The Hotel reserves the right to assign or transfer, to any third party of its choice, all or part of the rights and obligations arising from these General Terms and Conditions, without the prior consent of the Customer. Such assignment shall release the Hotel from any future liability from the date it takes effect.
The Customer may not assign or transfer all or part of these General Terms and Conditions, nor any rights and obligations arising therefrom, without the prior express written consent of the Hotel.
20. GOVERNING LAW — JURISDICTION
20.1 Governing law
These General Terms and Conditions shall be governed by Malagasy law.
20.2 Amicable resolution
In the event of a dispute concerning the interpretation, validity, performance, or termination of these General Terms and Conditions, the Customer and the Hotel shall endeavour to seek an amicable solution.
20.3 Jurisdiction
In the absence of an amicable agreement, any dispute shall be submitted to the competent courts of Nosy Be, to which the parties expressly submit.